Customer Service

1. Shipping Options & Charges
Easy
We offer one shipping option: Standard Shipping
Standard Shipping
In-stock items will arrive, within seven business days on your doorstep, after receipt of your order.

All packages will be registered by the postal office to safeguard the items.

International orders
Soho Hearts offers international shopping worldwide and items are shipped the same way as within the Netherlands. If you want to know more about the cost, please email us at inf0@sohohearts.com.

2. Method of Payment
We accept the following payments:
Credit Cards: Visa, Mastercard, American Express
iDEAL: ABN-AMRO, ING, Rabobank, Fortis, SNS Bank

Secure Payment: Soho Hearts offers secure payment through our partnership with Payvision.

About Payvision
Payvision offers a comprehensive suite of credit/debit card payment solutions in cooperation with several major European, American and Asian banks. Payvision's credit/debit card services accept more than 150 currencies, offer very competitive rates and can be deployed worldwide.
All credit/debit card transaction information is delivered to Payvision's network over a secure, PCI compliant SSL connection. For more information on Payvision please go to www.payvision.com.

3. Privacy Statement
PRIVACY POLICY
Soho Hearts is committed to respecting the privacy rights of our customers and all visitors to our web site. The following outlines Soho Hearts' privacy policy and details the measures we have taken to safeguard and protect your privacy, while providing you with an unique and rewarding online shopping experience. By visiting Soho Hearts, you are agreeing to the policies detailed below.

What if i communicate with Soho Hearts electronically?
When you send an email to Soho Hearts or visit the web site, you are communicating with us electronically. When you send an email to Soho Hearts, you consent to receive communications from us electronically in response. Please note that this does not constitute opting in to our email or direct mail lists. Soho Hearts may communicate with you by email, by updating or posting notices on the web site. You agree that all agreements, notices, disclosure and other communications that Soho Hearts provides to you electronically satisfy any legal requirement that such communication be in writing. All communications with Soho Hearts become the property of Soho Hearts.

What information does Soho Hearts collect?
In order to serve you better, Soho Hearts collects and stores your personal information when you: (i) create an account on Soho Hearts; (ii) sign up to be notified of special deals like discounts and exclusive offers; or (iii) enter a contest or promotion on our site. An account is created when you do one of following things: make a purchase on Soho Hearts, or register for an account on Soho Hearts, or enter certain Soho Hearts sweepstakes. When creating an account, we ask you for your first and last name, your e-mail address, a password, and perhaps some other similar information. If you are making a purchase, we will additionally ask you for your billing address, shipping address, and credit card information.

Our system also may gather information about the areas you visit on our site as well as the IP address you use to connect to our site. We may use this data internally only for 2 reasons: 1) to personalize your experience on Soho Hearts.com and the marketing materials you receive from Soho Hearts or its partners and 2) to prevent fraud on your account. We would not share any of this data on an individual basis (we may share it in an aggregate form without personal identifiers) with any outside company other than perhaps consultants or service providers of Soho Hearts who were assisting Soho Hearts in serving you better. Of course, to the extent that we would ever share any of that information with a consultant or service provider, we would only do so if that party agreed to protect your private information by adopting a privacy policy at least as stringent as our own. We do use navigational information both in the aggregate and on an individual basis to understand how our visitors use Soho Hearts so that we can make our site better. We do not keep track of where you go on the World Wide Web.

What does Soho Hearts do with this personal information?
Your information is used to process your orders and personalize your shopping experience on Soho Hearts, for internal purposes and to comply with any legal requirements. By storing your personal information on a secure server, Soho Hearts is able to shorten your checkout process and allow you to check your order status online.
At Soho Hearts, we also review what kinds of products appeal most to our customers as a group. This statistical information helps us improve our offering in the same way that other companies change their catalog based on what sells best. We may also use information about the kinds of products you buy from Soho Hearts to make other marketing offers to you. Of course, you always have the option to opt-out from receiving such offers (for instructions on how to opt-out, please see below). However, rest assured that we would only share that information with the same portal you are using and then only to the extent that such portal agreed to protect your private information by adopting a privacy policy at least as stringent as our own.

Does Soho Hearts share any information it collects with outside parties?
We may use your purchase information about the products you buy from Soho Hearts to make other marketing offers to you. Of course, you always have the option to opt-out from receiving such offers (for instructions on how to opt-out, please see below). We may share this information with consultants or service providers to help Soho Hearts serve you better. Of course, to the extent that we would ever share any of that information with a consultant or service provider, we would only do so if that party agreed to protect your private information by adopting a privacy policy at least as stringent as our own. If you provide us with your name and postal address, we may make this information available to other companies who want to mail you information about their products. Of course, you always have the option to not have such information shared (For instructions on how to insure that this information will not be shared, please see below). Except as provided above, as required by law, or in the event of a merger, consolidation, or sale of all or substantially all of Soho Hearts's assets, we will not sell or otherwise share any of your purchase information with any third party without your permission.

How does Soho Hearts safeguard my personal information?
Soho Hearts has implemented a variety of security measures to maintain the safety of your personal information. Your personal information is contained behind secured networks and is only accessible by a limited number of employees who have special access rights. When you place orders or access your personal information, we offer the use of a secure server. All sensitive/credit information supplied by you is transmitted via Secure Socket Layer (SSL) technology and securely stored in Soho Hearts's database.

How does Soho Hearts use my e-mail address?
Your e-mail address is used to create and identify your account on Soho Hearts. Your e-mail address is also used by Soho Hearts to correspond with you about any orders that you may place or to notify you with the results of any contests you may have entered. We may also use your e-mail address to notify you about important functionality changes to the Web site, new Soho Hearts services and special offers and promotions we think you'll find valuable. If you would rather not receive this information, or would like to opt-out of receiving e-mail of this kind, simply click on the "Unsubscribe" link that appears at the bottom of any email and follow the simple instructions to have your email address removed from the list of customers who receive notices of new functionality, services, special offers and promotions.

Does Soho Hearts use "cookies"?
A cookie is a small piece of information sent by a web site that is saved on your hard disk by your computer's browser. The cookie holds information a site may need to personalize your experience and to gather web site statistical data, such as which pages are visited, the internet provider's domain name and country that our visitors come from and the addresses of the sites visited immediately before coming to and immediately after leaving Soho Hearts.com. However, none of this information is associated with you as an individual. It is measured anonymously and only in the aggregate. The information in the cookies lets us trace your "clickstream" activity (i.e., the paths take by visitors to our site as they move from page to page). Cookies do not capture your individual email address or any private information about you.

Soho Hearts may use third-party advertising companies to serve ads on our web site as well as third party companies to provide tracking and analysis of information and data collected from visitors to our web site. These companies may employ cookies and action tags (also known as single pixel gifs or web beacons) to measure advertising effectiveness. Any information that these third parties collect via cookies and action tags is completely anonymous and Soho Hearts reserves the right to provide that information and data to these third parties.

To browse without cookies, you can configure your browser to reject all cookies, or to notify you when a cookie is set. Each browser is different so check the "Help" menu of your browser to learn how to change your cookie preferences. Even without accepting a cookie, you can still access most of the features on Soho Hearts.

How can you remove your name from our direct mail or email list?
To have your email address removed from our list of addresses that receive information about new products, service, sales and promotions, simply click on the "Unsubscribe" link that appears at the bottom of any email and follow the simple instructions.

Your consent
You acknowledge that this privacy policy is part of the terms of service and you agree that using this site signifies your assent to Soho Hearts's privacy policy. Soho Hearts reserves the right to change the terms of service, including this privacy policy, at any time, without advanced notice. If we decide to change our privacy policy, we will post those changes on this page so that you are always aware of what information we collect, how we use it, and under what circumstances we disclose it.

Tell us what you think
If you have any comments or questions about Soho Hearts' privacy statement, please e-mail us at info@sohohearts.com.

4. Returns & Exchanges
Returns
If for any reason you are not satisfied, we will gladly accept your timely return of ordered items. Returns are possible within 7 days after the delivery date. Please make sure you ship the item(s) back to us through register shipping (costs involved). The return package should include the receipt of merchandise. In addition, please also send an e-mail to info@sohohearts.com and list the item(s) you want to return, your personal information and the information found on the invoice (e.g. order number), and if necessary your new order.

Exchange defective items
If you have received a defective item, please send it back to us within 7 days after the delivery date, through standard shipping (costs involved). In addition, please also send an e-mail to info@sohohearts.com and list the defective item(s) you want to return and your personal order number. You will receive a confirmation e-mail and a new item as soon as possible.

5. Size guide

Ring Size Chart
To find your ring size: Simply measure the circumference (distance around) your finger (with something flexible, such as a strip of paper or piece of string, and a ruler with millimetre measurements). Or, measure the diameter (distance across) in millimetre of a ring you currently wear. Find the nearest measurement on the chart below. That's approximately your ring size. (When in doubt between two sizes, it is always safer to go to the next larger ring size. This ensures your new ring will fit you.)